Policies and Conditions
Before booking with us, please take a moment to review our travel policies outlining conditions for carriage, luggage and oversized items, holiday bookings, and more. We strive to share this information in a clear manner that makes trip planning easy, but if you have any further questions please refer to our FAQ page or contact us for clarification.
Review conditions of carriage and terms and conditions for our various ticket types and upgrades.
Conditions of Carriage
Red Funnel’s vehicle ferries permit smoking only in designated outdoor areas. Smoking is prohibited on our Red Jet passenger ferries.
Smoking Policy
Learn about bringing luggage, pets, and bicycles and other oversized items onboard.
Luggage, Pets & Bicycles
Review our detailed Holiday Booking Conditions when planning your holiday.
Holiday Booking Conditions
See details of Red Funnel’s flexible payment plan options.
Payment Plan Conditions
Attraction tickets are valid for a single admission, unless otherwise advertised by the attraction and are non-refundable.
Attraction Terms & Conditions
FAQ
See the most commonly asked questions about booking a crossing with Red Funnel and enjoying the onboard experience.
Accessibility
If you require assistance during your crossing or with making a booking, please review our passenger assistance section.
Service Disruption & Claims
Learn about what to do in the event of a service interruption or delay.
Contact Us
Reach out to the Red Funnel team with any questions, concerns, or feedback about your experience.